Privacy Policy

What we collect

• Account information (e.g. email) when you sign in with Google.
• Billing and subscription data processed via Stripe.
• Usage data for hosted AI models and paid features (e.g. caption and cut-out jobs).
• Messages you send through our contact form or email.
• Basic analytics on woven.video (e.g. page views via Vercel Analytics).
• Pseudonymous, content-free product and diagnostic telemetry collected automatically by supported Woven desktop app versions. Before you sign in, this uses a persistent installation identifier; after you sign in, it may be associated with your account to help us understand product reliability and use.
• Your chats in the Woven desktop app, unless you turn off Help improve Woven (see below).

What stays local

Woven is a native Mac app. Your video projects and media files stay on your Mac. We do not include project or media contents in desktop telemetry. Content leaves your Mac only when you use a cloud feature (such as hosted model requests, caption processing uploads, or cutting a person out of a video, which uploads the parts of the clip your project uses) or, unless you turn them off, when the app shares your chats to help improve Woven or sends an automatic error report (see below).

Desktop telemetry

This automatic telemetry helps us measure product features, reliability, performance, and delivery health. It uses fixed categories, coarse counts and durations, app and device-version information, and pseudonymous identifiers. It does not include message or prompt text, assistant responses, reasoning, caption text, media contents, filenames, filesystem paths, URLs, raw tool inputs or outputs, provider response bodies, passwords, or authorization tokens.

Help improve Woven

Unless you turn it off, the Woven desktop app sends us your chats so we can see how people use Woven and make it better. This includes chats that use your own ChatGPT account. For each message you send, we receive:

• what you typed;
• the assistant's reply;
• the names of the tools the assistant used, and whether the reply finished, failed or was stopped;
• when you sent it, which chat it belongs to, how many attachments it had, and whether long text was shortened;
• the model, whether it ran on Woven credits or your ChatGPT account, the app version and the pseudonymous identifiers described above, linked to your account.

We don't receive the images or files you attach, the assistant's reasoning, or the raw output of its tools and commands. Your message and the assistant's reply can still quote parts of files or command output, and those parts are sent as written.

Before a chat leaves your Mac, the app tries to remove passwords, access tokens, API keys and similar secrets that it recognizes, replaces email addresses, and replaces your home folder and project folder with placeholders. It can't catch every secret or every kind of personal information, so anything else is sent as written.

Chats are only shared while you're signed in. We use them to improve Woven, including Woven's AI, and we keep them for up to 5 years.

You can turn this off at any time in Settings › Privacy › Help improve Woven. Turning it off stops sharing straight away. To have chats you already shared deleted, email us.

Automatic error reports

When something fails in the Woven desktop app, such as an export or an AI request, the app automatically sends us an error report so we can find and fix the problem. If the app quits unexpectedly, the next time you open it, it sends a summary of the crash report macOS saved: the kind of crash, where in the app it happened, and any error message recorded with it.

An error report includes:

• the error messages and codes produced by the app, its components and the services it uses;
• which part of the app failed;
• the app and model versions involved;
• the pseudonymous identifiers described above.

Before a report leaves your Mac, the app:

• removes passwords, access tokens, API keys and similar secrets;
• replaces your home folder and project folder with placeholders.

Error messages can occasionally include short fragments of the content involved in the failure, such as part of a model's reply or a file name.

We use error reports only to diagnose and fix problems. We never use them to train AI models, and we delete them after 90 days.

You can turn automatic error reports off at any time in Settings › Privacy. To have your reports deleted, email us.

How we use data

• Provide sign-in, licensing, and billing.
• Run Woven-hosted AI, caption processing, and cut-outs you request.
• Respond to support requests.
• Improve the product and website.
• Measure desktop feature use, reliability, performance, and service delivery.
• Improve Woven using chats shared from the desktop app, unless you turn this off.
• Diagnose and fix errors reported automatically by the desktop app.

Third parties

We use service providers such as Supabase (auth/database), Stripe (payments), and AI providers when you use Woven-hosted models or related features, such as captions and cutting a person out of a video. Their policies govern how they process data on our behalf.

Contact

Questions about privacy? Email hello@woven.video or use our contact page.